Shipping policy

Shipping policy

Order processing

Most Cryslora products are personalized and made to order. Typical processing time is 1–3 business days before shipment. Products specifically marked “Ships Today” or rush items may have faster processing as stated on the product page.

Delivery

Delivery time begins after the order has shipped and depends on the carrier, destination, service selected, and seasonal volume. Processing time is separate from transit time. Carrier delays are outside our direct control.

Shipping costs

Shipping charges, if any, are shown at checkout before payment. Some products or promotions may include free shipping.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. If an address error is reported before shipment, we will make reasonable efforts to correct it. Once a package has been handed to the carrier, address changes may not be possible.

International orders

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer’s responsibility unless otherwise stated at checkout. Customs processing can cause additional delays.

Delayed or missing packages

If tracking shows an unusual delay or your package appears lost, contact us with your order number so we can review the shipment and assist with next steps.

Contact

Cryslora — Los Angeles, California
Email: sahanakgn@gmail.com
Contact us