Refund policy

Returns and refunds

Most Cryslora items are personalized or made to order. Because they are created specifically for each customer, we generally do not accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or buyer's remorse.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at sahanakgn@gmail.com. Include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

How to request a return

Email us before sending any item back. If a return is approved, we will provide the return address and instructions and explain any applicable return shipping arrangements. Please do not send a return without contacting us first.

Cancellations

Order cancellations may be accepted only if production has not yet started. Once a personalized item has entered production, cancellation may no longer be possible.

Refunds

Approved refunds are issued to the original payment method. Processing times may vary by payment provider. We will confirm the outcome of your request by email.

Contact

Cryslora — Los Angeles, California
Email: sahanakgn@gmail.com
Contact us